Careers
Work for us and you will become part of a close-knit, friendly team that is skilled, experienced and passionate about delivering high-quality services and advice to our corporate and trustee clients.
Our business is founded on six core values. These govern how we approach our relationships with clients and the services we offer. We aim to be:
Assistant Pensions Administrator
3 weeks ago
Cardiff, with hybrid working
The Role
We are looking for an Assistant Pensions Administrator to join our team and provide a high-quality service to pension scheme members. This role is ideal for someone who enjoys customer contact, is highly organised and thrives in a busy, deadline-driven environment.
You will be responsible for answering pension-related queries from members, ensuring accurate and timely responses across multiple communication channels.
Key responsibilities include:
- Responding to member queries via telephone, email, and written correspondence
- Delivering clear, professional, and empathetic customer service
- Managing a busy and varied workload, prioritising tasks effectively
- Meeting internal and external deadlines consistently
- Maintaining accurate records using a CRM system
- Liaising with colleagues to resolve queries efficiently
- Supporting general pensions administration as required
We are looking for someone who:
- Has previous customer service or administration experience
- Is confident and comfortable speaking on the phone
- Has excellent organisation and time management skills
- Can manage multiple tasks while maintaining accuracy
- Is reliable and deadline-focused
- Has good IT skills, including experience using CRM systems
- Has strong written communication skills for letters and emails
- Knowledge or experience using spreadsheets, including Excel, would be beneficial.
Reward
£26,250
Why Quantum?
Work for us and you will become part of a close-knit team that is skilled, experienced and passionate about delivering a high-quality consultancy service to our corporate and trustee clients.
We offer a friendly place to work with flexible working hours, 24 days’ holiday per year with holiday trading, volunteering leave, flexible benefits to suit your personal circumstances, DC pension scheme, and a discretionary annual bonus. You will also be offered a structured study and training plan and will be given the chance to further develop your skills and career.
Quantum Advisory is an equal opportunities employer and committed to diversity and inclusion and we are a Disability Confident Committed Employer. A basic DBS check is required for this position.
What next?
If you are interested in applying for this role, please submit your CV to
Please note the closing date for applications is Wednesday 29th April 2026. We reserve the right to close this vacancy early if a high volume of suitable applications are received.
If you have any queries, or would like to discuss the role informally, please contact recruitment@qallp.co.uk
We offer a competitive salary and benefits package which includes:
- hybrid working arrangements
- 24 days holiday per year with holiday trading
- DC pension scheme
- discretionary annual bonus
- enhanced maternity and paternity leave
- life assurance, critical illness and income protection
- an employee benefits platform offering a wide range of additional benefits to suit your personal circumstances
- a full study and training package for professional exams
- the opportunity to develop your skills and further your career
Find out more about what we offer – click here
Quantum Advisory is a Disability Confident Committed Employer.
Disability Confident is an initiative created to encourage employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people. It was developed by employers and disabled people’s representatives to make it rigorous but easily accessible, particularly for smaller businesses.
Employees are encouraged to join our range of committees. Our committees support our ESG goals, be they environmental and/or social issues. Their activities include organising fundraising, supporting local charitable and community initiatives, and generating ideas how as a firm we can operate more sustainably.
Quantum Advisory is an equal opportunity employer and is fully committed to a policy of treating all employees and job applicants equally.
We aim for an environment where people are valued and free to engage and learn, and we welcome differing opinions, views and cultural perspectives. Our staff are encouraged to promote and celebrate their culture to their colleagues, organising events around religious and cultural festivals.
Looking after the physical and mental health of our staff is important. At Quantum, we have:
- A health & wellbeing colleague committee
- Trained first aiders and mental health first aiders at all our office locations
- An employee assistance programme offering access to a private GP, mental health counselling sessions, bespoke fitness plans, and legal and financial support
- Wellness Action Plans for individual employees and their managers
- Access to Occupational Health support.
Quantum Advisory supports recognised professional qualifications across all our teams. We offer study packages including paid study days and salary awards or bonuses for successful completion of each exam.
The Firm encourages a culture of training and continuous personal development. Senior members of staff who have completed their qualifications are encouraged to mentor those who are starting their journey into a new career.
Below are details on the qualifications we support.
- Institute and Faculty of Actuaries (IFoA) – Actuarial
- Association of Chartered Certified Accountants (ACCA)
- Institute of Chartered Accountants, England and Wales, (ICAEW) – Association of Chartered Accountants (ACA)
- Chartered Institute of Payroll Professionals (CIPP)
- Pensions Management Institute – Retirement Provision (RPC)
- Pensions Management Institute – Diploma Retirement Provision
- Pensions Management Institute – Advanced Diploma Retirement Provision
- Pensions Management Institute – Certificate in Pensions Calculations (CPC)
- CFA Society United Kingdom – The Investment Management Certificate (IMC)
- Chartered Financial Analyst (CFA)
- The Chartered Insurance Institute (CII) Financial Advice
- The Chartered Insurance Institute (CII) Certificate in Insurance
- The Chartered Insurance Institute (CII) Diploma in Insurance
- The Chartered Insurance Institute (CII) Certificate in Financial Services
- Microsoft Accredited Qualification
We work closely with several organisations and institutions to help create jobs and opportunities for students, support charitable endeavours and share expertise in both the professional and wider community. This includes encouraging our employees to share their experiences with students at our Open Days and by attending university careers' fairs.
Quantum supports a variety of causes and sponsors several local and national charities. Charitable fundraising is encouraged throughout the year in a variety of events, both internal and external, including sponsored Five-a-Side football tournaments and endurance challenges. All money raised by employees is matched by the Firm.
Quantum Advisory offers careers in the following areas
Pensions Administration
Administration is a vital part of a pension scheme – ensuring scheme members are looked after throughout their pension journey. Pension administrators are highly skilled, customer-focussed people working in a fast-paced environment. High levels of accuracy and attention to detail are key to providing services to scheme members and trustees. We provide formal training, continuous learning, and professional qualifications including a generous Pensions Management Institute exam package.
Investment
A pension scheme’s investment strategy is a critical area for trustees and one which requires careful thought and support from highly trained advisers. The investment team helps set investment strategy, implement the agreed strategy with suitable funds, and regularly monitor and review performance against each pension scheme’s objectives. We provide on-the-job training as well as supporting study for professional qualifications.
Actuarial Consultancy
We offer Actuarial consultancy services to trustees of pension schemes and sponsoring employers. You may be working towards an actuarial qualification (full study support provided) or you may have actuarial consultancy experience and desire a new opportunity. As part of the actuarial team, based in one of our four office locations, you will work on our exciting and growing client base.
Secretariat and Governance
We provide full Secretariat services to complement our consultancy and administration offerings. Being part of a team which directly supports trustees is an interesting rewarding role. Excellent communication skills, and an ability to build relationships are a must. Candidates are usually required to be Associates of the Pension Management Institute or working towards this qualification.
Finance
The finance team delivers accounting, payroll and financial services. You will have the opportunity to work with both internal and external clients offering variety, challenge and early responsibility. You will get experience of the latest advanced accounting software and data analytical tools. We offer support towards recognised qualifications such as Accountancy (ACA) (ACCA) and Payroll (CIPP).
IT and Operations
Probably one of the most important parts of any organisation are its business-critical systems. Our IT and operations teams support the planned future growth of Quantum by maintaining the IT systems, networks and communication infrastructure and initiating and implementing improvements in all areas of IT. We offer opportunities varying from IT support to the design and coding of Quantum’s bespoke service-line solutions.
Life at Quantum
What’s it like to work at Quantum Advisory? Listen to what some of our people have to say about joining the firm and why they have stayed.
Further reading
Quantum Advisory Employee Benefits
QA Recruitment Privacy Notice
Talk to our team
Get in touch with our friendly team today to talk about how we can help your business.